What do Managers do anyways? Do we need them? Do they add value?
Google experimented with removing the management layer completely and having a flat organization, similar to it’s early infancy college days. It soon realized the numerous benefit that the management layer brings with it. However, it had to convince it’s Engineers, i.e., the majority of the workforce, and the brains behind technology, that the layer matters.
Read more on the following article in Harvard Business Review (HBR):
Today, a digital stethoscope has the ability to record heartbeat and associated sounds. In future, this very stethoscope may possibly function as an “intelligent thing” by collecting a massive amount of such data, relating the data to diagnostic and treatment information, and building an artificial intelligence (AI)-powered doctor assistance app to provide the physician with diagnostic support in real-time.
Gartner suggests three themes: intelligent, digital, and mesh — form the basis for the Top 10 strategic technology trends for 2017.
Customer service organizations usually address a smaller volume of simple voice-based customer contacts. However, as they mature, they need to focus on their self-service, automated engagement, and digital operations. Forrester puts forward their trends in how companies can enhance the quality of their customer service.
Top Trends For Customer Service In 2017: Operations Become Smarter And More Strategic
There is a great deal of focus on strategy planning and execution. Yet, not all strategies successfully make it through. You often hear seasoned professionals use cliches such as,”Our strategy to deliver is…”,”We laid out our strategy in such a way…”. I truly hope that those responsible for planning and executing these strategies realize the difference between planning a strategy, and executing it.
This article in Harvard Business Review articulates it briefly, and well: Execution is a People Problem, Not a Strategy Problem.
The IoT claims to bring about a climate change on the horizon of technological advancements, with about thirty billion new smart objects that will unlock innovative digital business opportunities, revolutionising application design, development and operations. The IoT will require organisations to excel in mastering new business models, underlying technology architectures, operating systems, tools, processes, people’s mindsets, methodologies.
Here’s a really good article by Gartner on the top 10 technologies for 2017 and 2018.
Gartner Top 10 technologies for Internet of Things (IoT)